Case study · Consulting · AI & Data
With PERBANAS and IBM, we built the first industry-wide view of AI readiness and governance in Indonesian banking, and a playbook member banks can put to work.
01 — The challenge
AI adoption in Indonesian banking is moving from pilots into core operations, yet the industry had no shared framework for responsible AI governance. Without aligned standards for data infrastructure, governance and talent, banks risk deploying AI that is non-compliant, insecure or unethical, with the regulatory, reputational and operational exposure that follows.
02 — Our approach
We combined a sector-wide survey with senior qualitative work and regulatory input, so the playbook would reflect how banks actually operate.
03 — The outcome
Banks with formal data governance frameworks showed 3× higher confidence in scaling AI, regardless of bank size or KBMI classification. The engagement delivered:
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